amjilli Frequently Asked Questions

amjilli accepts the following Philippine government-issued IDs for KYC: passport, driver's license, UMID, SSS ID, PhilHealth ID, and voter's ID. You will also need to submit a clear selfie holding your ID. Documents must show your full name, photo, and date of birth clearly. KYC is required to comply with PAGCOR licensing rules and anti-money laundering regulations — it protects you and keeps the platform secure for all Filipino players.

Go to the amjilli Login page and click "Forgot Password." Enter the email address linked to your account. You will receive a password reset link in your inbox within a few minutes — check your spam or junk folder if it doesn't arrive. Click the link, choose a new strong password, and log in normally. If you no longer have access to your registered email, contact amjilli's 24/7 live chat support for assisted account recovery.

No. Each player is permitted one active amjilli account only. Duplicate accounts are a violation of amjilli's Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balance. If you have accidentally created a duplicate or believe your account has been compromised, contact support immediately. The one-account-per-player rule exists to prevent bonus abuse and to maintain the integrity of the platform for every Filipino player.

To permanently close your amjilli account, contact the support team via 24/7 live chat or by emailing [email protected]. Before closure is completed, any remaining balance will be withdrawn to your verified payment method after KYC confirmation. Note that account closure is different from self-exclusion — if your reason for closing is gambling-related, self-exclusion may be a better option as it includes additional safeguards and prevents re-registration during the exclusion period.

amjilli supports the most widely used payment methods in the Philippines. You can deposit using GCash, PayMaya, BPI online banking, BDO online banking, and Metrobank online banking. All transactions are processed in Philippine Peso (PHP). We're always working to add more options, so check the Wallet section of your account for the latest available deposit channels. All deposits are processed over secure, encrypted connections.

GCash deposits at amjilli are credited almost instantly — typically within 30 seconds to 2 minutes of a confirmed GCash transaction. This makes GCash the fastest deposit method on the platform and the most popular choice among Filipino players who want to start playing right away. If your GCash deposit doesn't reflect in your amjilli Wallet after 5 minutes, take a screenshot of your GCash transaction reference and contact live chat support immediately.

The minimum deposit at amjilli is ₱100 PHP for GCash and PayMaya transactions, making the platform accessible for Filipino players at every budget level. Bank transfer minimums via BPI, BDO, and Metrobank are ₱500 PHP due to standard banking processing requirements. Maximum deposit limits vary by payment method and account verification level — fully verified accounts enjoy higher limits. All amounts are in Philippine Peso.

GCash withdrawals from amjilli are typically processed within 1 to 4 hours during business hours, and no later than 24 hours for requests submitted outside peak times. PayMaya withdrawals follow a similar timeline. BPI, BDO, and Metrobank bank transfers take 1 to 3 business days depending on interbank processing schedules. Your first withdrawal requires completed KYC verification — this is a one-time step that ensures your funds go to the right person securely.

amjilli does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking your e-wallet or banking app's fee schedule for outbound transfers. amjilli's commitment is zero internal transaction fees on all standard Wallet operations.

The minimum withdrawal at amjilli is ₱200 PHP for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱500 PHP. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional identity checks as required by PAGCOR and Philippine anti-money laundering regulations. Withdrawal requests can be submitted any time through your amjilli Wallet dashboard.

amjilli offers a wide range of online casino games designed for Filipino players. The game library includes JILI slots, live dealer casino tables (baccarat, roulette, blackjack), classic and video slots, bingo, Dragon and Tiger, and Ocean King Jackpot fish shooting games. The platform is built to cover every style of player — from high-variance slot spinners to strategic live table enthusiasts. New titles are added regularly, so there's always something fresh to try on amjilli.

Yes — all games on amjilli use certified Random Number Generators (RNGs) provided by licensed game software suppliers. RNG systems are independently tested to ensure outcomes are genuinely random and cannot be predicted or manipulated. As a PAGCOR-licensed operator, amjilli is required to use only approved game content that meets fairness standards set by the regulator. Every spin, card draw, and dice roll on amjilli is determined by a certified, audited RNG process.

Return to Player (RTP) percentages on JILI slots at amjilli vary by individual game title, but most JILI slots are certified with RTPs ranging from 96% to 97.5%. RTP is a long-term statistical average — it means that, over millions of spins, a 96% RTP slot returns ₱96 for every ₱100 wagered in aggregate. Short-session results will vary significantly from the RTP figure. You can find the specific RTP of each game in its information panel within the game lobby on amjilli.

Absolutely. amjilli is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download is needed. Whether you're playing JILI slots in Makati, joining a live baccarat table from Cebu, or spinning bingo numbers in Davao, the amjilli mobile experience is designed to work well on Philippine mobile data connections. All features, including deposits, withdrawals, and account management, are available on mobile.

Dragon and Tiger is one of the simplest and fastest live card games on amjilli. One card is dealt to the Dragon side and one to the Tiger side — the highest card wins. You can bet on Dragon, Tiger, or a Tie before the cards are revealed. It's a pure chance game with no complex strategy required, which is why it's hugely popular with Filipino players who enjoy fast-paced play. amjilli's live Dragon and Tiger tables are streamed in real time with professional dealers.

amjilli welcomes new Filipino players with a first-deposit welcome bonus. The specific bonus percentage and maximum PHP amount are displayed on the Promotions page of your amjilli account after registration — offers may vary by promotion period. Welcome bonuses are credited to your Wallet upon your first qualifying deposit. Always read the attached Terms and Conditions for each promotion, including minimum deposit requirements and wagering requirements, before claiming any bonus on amjilli.

A wagering requirement is the number of times you must bet the bonus amount (or the deposit-plus-bonus total) before the bonus funds can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total eligible bets before withdrawal is unlocked. Different game types contribute different percentages toward wagering — slots typically contribute 100% while table games may contribute less. amjilli clearly states wagering terms for each active bonus.

Yes. amjilli operates a loyalty program that rewards regular players for their activity on the platform. As you play, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Active players can progress through tiered VIP levels — with each tier unlocking improved benefits such as faster withdrawal processing, higher limits, dedicated account management, and exclusive reload bonuses. Check the Promotions section in your amjilli account for your current loyalty status.

Bonus funds and any winnings generated directly from bonus play cannot be withdrawn until the associated wagering requirements have been fully met. Once wagering is completed, the qualifying amount converts to real withdrawable cash in your amjilli Wallet. Real money deposits that are not tied to a bonus are always withdrawable at any time, subject only to standard KYC verification requirements. amjilli's Wallet clearly shows your real-money balance and bonus balance separately so you always know what's available.

Yes. amjilli operates under a PAGCOR (Philippine Amusement and Gaming Corporation) license, which is the official government regulatory body for legal gaming in the Philippines. PAGCOR licensing means amjilli meets strict standards for fair play, data security, financial integrity, and player protection. Playing on a PAGCOR-licensed platform like amjilli protects you as a Filipino player — your funds are handled by a regulated operator with legal accountability, not an offshore grey-market site.

The minimum age to register and play at amjilli is 21 years old. This is a strict legal requirement under PAGCOR's licensing framework and reflects Philippine law on casino-style gaming. Age is verified during the KYC process — any account found to belong to a person under 21 will be permanently closed and the balance forfeited. If you are a parent or guardian and suspect a minor has accessed amjilli, contact support immediately at [email protected].

Self-exclusion at amjilli is straightforward and takes effect immediately. Go to Account Settings → Responsible Gaming and select Self-Exclusion, or contact the 24/7 live chat support team and request it directly. You can choose a minimum 30-day period, 6 months, or permanent exclusion. During self-exclusion, your account is fully locked, no deposits are possible, and all marketing communications stop. Self-exclusion cannot be reversed during the active period — this protects you from impulsive decisions.

Yes — amjilli provides a full suite of responsible gaming controls accessible directly from your account settings. You can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders. Limit reductions apply immediately. Increases require a 24-hour cooling-off period before taking effect, giving you time to reconsider. amjilli strongly encourages all Filipino players to use these tools proactively — setting a budget before you start is one of the most effective habits for keeping gaming fun and manageable.

If you feel that gambling is affecting your finances, relationships, or mental health, please reach out immediately. amjilli's 24/7 live chat support team is trained in responsible gaming and can help you activate self-exclusion, deposit limits, or cooling-off periods confidentially. You can also email [email protected] and mark your message "Responsible Gaming." Additionally, PAGCOR administers a national problem gambling support program — players in the Philippines can engage PAGCOR directly for independent help and national self-exclusion registration.